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Have questions about CertiAlert? Need help getting started? Our team is here to help. We typically respond within a few hours during business days.
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Frequently Asked Questions
Quick answers to common questions about CertiAlert.
How quickly can I get started?
You can start using CertiAlert immediately after signing up. Our setup wizard will guide you through adding your first carriers in under 5 minutes.
Do you offer phone support?
Currently, we provide email support with fast response times. Phone support is available for Professional plan subscribers and above.
Can you help migrate data from our existing system?
Yes! We offer data migration assistance for all paid plans. Our team can help you import carrier information from spreadsheets or other systems.
What if I need a feature that doesn't exist?
We love feature requests! Contact us with your needs and we'll consider adding it to our roadmap. Many of our best features came from customer suggestions.
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Emergency support available 24/7 for Professional plan subscribers.
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